Refund policy
Returns
We accept return requests within 7 days of delivery. Once a return is approved, the item must be shipped back within 7 days of approval.
To be eligible for a return, item must be unworn, unused, and in the same condition in which it was received, with its original packaging.
To start a return, you can contact me at sphinxcrystalhealing@yahoo.com. Please note that returns will need to be sent to the following address:
Tabitha Reinhardt
Sphinx Crystal Healing Inc.
2623 W Washington Pl
Broken Arrow, Ok 74012
Items sent back without first requesting a return will be refused and automatically returned to the sender.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Bracelet sizing and Measuring
Please use the bracelet sizing guide and measure your wrist carefully before placing your order. Each bracelet is crafted according to the wrist size selected at checkout.
A bracelet that does not fit because an incorrect wrist measurement or size was selected is not considered defective.
If you accidentally order the wrong size, please contact me within the 7-day return window. If the item otherwise qualifies for return, it may be returned under the standard return policy and a new order can be placed in the correct size. Return shipping is the responsibility of the customer.
You can always contact me for any return question at sphinxcrystalhealing@yahoo.com.
Ordering the wrong item
Please review your item, bead size, wrist size, quantity, and other selections carefully before completing your order.
If you accidentally order the wrong item or select the wrong option, contact me as soon as possible. If your order has not been made or shipped, I will do my best to help.
Once an order has shipped, eligible items may be returned according to the standard return policy. Return shipping is the responsibility of the customer.
Damages and issues
Please inspect your order when it arrives and contact me promptly if an item is damaged, defective, or incorrect so I can evaluate the issue and make it right.
Exceptions / non-returnable items
The following items cannot be returned:
Wabi-Sabi pieces
Items marked Final Sale
Gift cards
Exchanges
I do not process direct exchanges. The easiest way to ensure you receive the item you want is to return the eligible item you have and place a new order once your return has been accepted.
Refunds
Once your return has been received and inspected, you will be notified whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method. Your bank or credit card company may require additional processing time before the refund appears.